Best Social CRM Tools Software for 2026 - Krowdbase

Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its afforda...load more

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise b...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Hootsuite helps small businesses in marketing, nonprofit, and education manage and schedule content across platforms such as Instagram and LinkedIn. It stands out for its post scheduling and dashboard visibility, though users often cite pricing as a ...load more

Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more

Nimble is your AI-driven CRM for smarter email marketing, engagement, and business growth. We help small businesses, entrepreneurs, and teams nurture relationships, streamline outreach, and grow faster all from one simple platform. Nimble integrates...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

EngageBay CRM helps businesses manage customer relationships, automate marketing, and streamline outreach. Its most used by marketing, IT services, and software services teams. Your team will value its contact management and campaign tools, though re...load more

Agorapulse is a social media management tool that manages social media messages, schedules and publishes content across channels, monitors, and gets stunning reports all in one easy-to-use dashboard. The Social Media ROI feature by Agorapulse empower...load more

Insightly helps small businesses manage customer relationships, tasks, and sales workflows in one platform. It s most used by marketing, IT services, and construction teams. Users value its contact linking and task scheduling tools, though reporting ...load more

Copper helps small businesses manage contacts, leads, and tasks directly from Gmail. It most used by sales and admin teams who rely on Google Workspace daily. Users value its ease of use and email-based task tracking, but watch out for reporting limi...load more

Freshsales helps small businesses manage contacts, leads, and campaigns from a single dashboard. Its most used by sales and support teams in service-oriented firms. Reviewers highlight its ease of use and built-in email tools, though youll likely fac...load more

Sprout Social offers powerful social management solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social management, reporting, publishing, customer service, enga...load more

Thryv helps businesses manage client communication, scheduling, and marketing from a single dashboard. Its most used by service-oriented teams that rely on daily client interaction. Users value its mobile access and automated reminders, though many c...load more

Dripify.com - is the most advanced LinkedIn automation & lead generation tool on the market that allows to: Create LinkedIn prospecting campaigns by selecting desired automated LinkedIn actions, delays, and conditions Onboard team members and do Link...load more

SugarCRM combines AI technology with advanced CRM capabilities to improve customer engagement, accelerate sales cycles and boost marketing impact. Renowned for its exceptional customizability, seamless integrations, and superior customer service, Sug...load more

SocialPilot is a powerful social media suite for marketing agencies, small and medium businesses, creators, professionals, and any individuals who want to increase their social media presence effectively. SocialPilot offers you easy-to-use yet advanc...load more

Popl is the #1 digital business card platform for teams. Our platform is used by companies of all sizes to create, distribute, and manage digital business cards, creating brand consistency across your organization. Popl integrates with 4,000+ apps, a...load more

Linked Helper 2 is the safest and powerful LinkedIn automation tool and CRM. Technically is a web-browser (not an extension for web-browsers), which can automate your manual work in LinkedIn. It really repeats human actions without any code injection...load more

WATI is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support. With over 6000 brands across 78 countries using ...load more

Jobin.cloud is a next-generation recruiting platform that merges talent sourcing, pipeline management, and outreach automation into a single powerful tool. Built for in-house teams, agencies, and recruiting firms, it goes beyond traditional ATS or CR...load more

Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers...load more

Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on mu...load more

Lyfpit is the social media automation and growth hacking platform created by marketers for marketers with special care for efficiency and simplicity. From managing your daily communication to crafting complex campaigns across multiple platforms and g...load more