Freshchat vs Chaport Comparison: Everything You Need to Know Before Choosing

Chaport is a multi-channel live chat and chatbot platform designed to help businesses communicate with website visitors and customers across several messaging channels from a single interface. It addresses the need for companies, particularly small and medium-sized businesses, to provide real-time support and capture sales opportunities without investing in complex or costly customer service suites. Chaport’s approach is to offer an intuitive, affordable tool that combines live chat with automation features, allowing teams to respond quickly, engage visitors proactively and handle routine questions automatically. By bringing website chat together with messages from social platforms and messaging apps, it helps teams avoid switching between multiple inboxes and ensures that conversations are not missed. The product emphasises ease of setup, with a chat widget that can be installed on a website quickly and customised to match the brand. Key features include a customisable chat widget, auto-invitations that proactively engage visitors based on behaviour, chatbots for answering common questions and qualifying leads, and a knowledge base that customers can search for self-service answers. Team features include chat transfers between operators, group chats for internal collaboration, saved replies and visitor information such as location and pages viewed. Multi-channel support covers channels such as Facebook Messenger, Telegram, Viber and others, depending on configuration. Reporting tools provide insight into chat volumes, response times and operator performance. Chaport offers mobile and desktop apps for operators, and integrates with CRM systems, email marketing tools and platforms such as WordPress, Shopify and Zapier. The service is cloud-based and aimed at small and medium-sized businesses, online retailers, SaaS companies and service providers seeking an accessible live chat solution. A free version is available for basic use and a free trial is offered, with paid plans starting from around USD 29 per month.