Freshservice vs Xurrent Comparison | Features, Pricing & Reviews | Krowdbase

Freshservice vs Xurrent Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of Freshservice and Xurrent to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

Freshservice Vs Xurrent: Compare Features, Pricing & Overall Value

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Freshservice logo
Freshservice

Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.

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Xurrent logo
Xurrent

Modern ITSM with AI. Xurrent's easy-to-deploy, low-TCO platform connects teams, automates workflows, & drives business improvement.

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General Information
Overview
Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket management and SLA tracking features, while reporting limitations and alert setup complexity are common drawbacks. Recent updates like Freddy AI and ticket translation improve speed and multilingual support.
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Xurrent was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Project Management functionality - Graphical Project and resource planning - Tasks to specialists and end users - Smartphone support - Portfolio Management
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Pricing
Price
$29/Per Month
$5/Usage Based
Free Trial
Available
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Vendor Details
Vendor
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Founded
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Company Size
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Locations
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Social Media
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Market & Platform Support
Industries
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Customer Segments
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Languages
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Devices
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Features
Alerts/Notifications
Backup and Recovery
Compliance Management
Disaster Recovery
Incident Management
Policy Management
Secure Data Storage
Task Management
Approval Process Control
Audit Trail
Completion Tracking
Document Storage
Electronic Signature
Workflow Management
Access Controls/Permissions
Alerts/Escalation
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Approval Workflow
Audit Trail
Change Planning
Change Tracking
Compliance Management
Release Management
Task Management
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Frequently Asked Questions Freshservice vs Xurrent

Freshservice and Xurrent differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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