CallMiner Eureka
CallMiner leads AI conversation intelligence, using advanced AI to analyze interactions and deliver insights that boost CX and growth.
What is CallMiner Eureka?
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. These improvements can be centered around everything from operational efficiency and agent performance to marketing effectiveness and customer satisfaction. CallMiner is trusted by the world s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
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FAQ
The official website of CallMiner Eureka is http://callminer.com/
CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. These improvements can be centered around everything from operational efficiency and agent performance to marketing effectiveness and customer satisfaction. CallMiner is trusted by the world s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality.
CallMiner Eureka belongs to the Artificial Intelligence, Call Center, Call Recording, Contact Center, Contact Center Quality Assurance, Conversation Intelligence, Customer Engagement, Customer Experience, Speech Analytics, Survey category.
CallMiner Eureka offers features such as API, Chatbot, Data Import/Export, Multi-Language, Predictive Analytics, Process/Workflow Automation, Reporting/Analytics, Speech Recognition, Third-Party Integrations, Call Logging, Call Monitoring, Call Recording, Call Transcription, Computer Telephony Integration, Recording, Reporting & Statistics, Agent Interface, IVR, Quality Management, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Access Controls/Permissions, AI/Machine Learning, Compliance Tracking, Natural Language Processing, Real-Time Data, Trend Analysis, Activity Dashboard, Alerts/Notifications, Communication Management, Customer History, Engagement Tracking, Customizable Fields, Customizable Forms, Customizable Templates, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Automatic Transcription, Self-Service Search, Customizable Questions, Data Analysis Tools, Email Marketing.
No, CallMiner Eureka does not offer a free trial.
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