Capacity
Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
What is Capacity?
Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.
Categories
Features
FAQ
The official website of Capacity is https://capacity.com/
Capacity is an industry leader in support automation for both customers and employees. Capacity's AI-powered helpdesk answers more than 84% of all inquiries without human involvement. If Capacity doesn't know an answer, the question is seamlessly escalated to the appropriate subject matter expert via a ticket or live chat. Get up and running within 30 days. Learn more about Capacity.
Capacity belongs to the Artificial Intelligence, Business Process Management, Conversational AI Platform, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Success, Customer Support, Help Desk, IT Service, Issue Tracking, Knowledge Base, Janitorial, Robotic Process Automation, Service Desk category.
Capacity offers features such as API, Chatbot, Predictive Analytics, Process/Workflow Automation, Reporting/Analytics, Speech Recognition, Third-Party Integrations, Access Controls/Permissions, Business Process Automation, Collaboration Tools, Drag & Drop, Process Modeling & Designing, Task Management, Workflow Management, Code-free Development, Intent Recognition, Live Chat, Multi-Channel Communication, Sentiment Analysis, Activity Dashboard, Alerts/Notifications, Communication Management, Feedback Management, Negative Feedback Management, Survey/Poll Management, Surveys & Feedback, Complaint Monitoring, Alerts/Escalation, CRM, Dashboard, Knowledge Base Management, Queue Management, Reporting & Statistics, Activity Tracking, Customer Engagement, Health Score, Onboarding, Usage Tracking/Analytics, Email Management, Automated Routing, Self Service Portal, Support Ticket Management, Ticket Management, Catalog Management, Customizable Branding, Full Text Search, Knowledge Management, Content Management, Document Management, Text Editing, Attended Automation, Integration into Third Party Applications, Optical Character Recognition, Process Builder, Unattended Automation, Incident Management, Remote Access/Control.
No, Capacity does not offer a free trial.
Pricing
Starting at:
$25000/per year
Free Trial Available
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