Cosmo

Businesses manually use WhatsApp for customer engagement and order processing because it s easy to use and accessible to 2 billion consumers. But they quickly lose conversions and accrue operating inefficiencies in responding to growing customer inbound across languages, fulfilling orders, or providing product information. We re building Cosmo, a multilingual and multimodal conversational platform for commerce on WhatsApp. With Cosmo you get a WhatsApp number, powered by Cosmo AI, and a MerchantOS web app. Customers can text the WhatsApp number in over 90 languages, or send an image or voice note to find and purchase the right products, track existing orders, or ask for assistance. Merchants and their teams can use the MerchantOS to customize their agent, manage customer conversations and orders, upload unstructured inventories, and send ad campaigns.