Tidio
Krowdbase ShortlistTidio is an AI customer service software suite capable of resolving up to 64% of your tickets automatically through conversational AI.
What is Tidio?
Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. Its most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement tools, though pricing complexity and mobile performance are common drawbacks. Advanced features like Lyro AI and flow analytics support scalable automation and smarter support workflows.
Categories
Features
FAQ
The official website of Tidio is https://www.tidio.com/
Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. Its most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement tools, though pricing complexity and mobile performance are common drawbacks. Advanced features like Lyro AI and flow analytics support scalable automation and smarter support workflows.
Tidio belongs to the Artificial Intelligence, Conversational AI Platform, Conversational Marketing Platform, Customer Support, Chatbot, Complaint Management, Customer Communications Management, Customer Experience, Customer Satisfaction, Customer Service, Help Desk, Live Chat, Sales Force Automation category.
Tidio offers features such as API, Data Import/Export, Multi-Language, Process/Workflow Automation, Reporting/Analytics, Third-Party Integrations, Chatbot, Code-free Development, Intent Recognition, Live Chat, Multi-Channel Communication, Sentiment Analysis, Human Handover, Lead Qualification, CRM, Customer Database, Email Management, Knowledge Base Management, AI/Machine Learning, Automated Responses, Customer Support, Customizable Branding, Language Detection, Lead Capture, Natural Language Processing, Alerts/Escalation, Issue Tracking, Prioritization, Support Ticket Management, Alerts/Notifications, Chat/Messaging, Customer History, Interaction Tracking, Personalization, Video Support, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Complaint Monitoring, Customer Experience Management, Engagement Tracking, Dashboard, Inbox Management, Reporting & Statistics, Access Controls/Permissions, Automated Routing, Self Service Portal, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History, Contact Management, Email Marketing, Sales Activity Management.
Yes, Tidio offers a free trial.
Pricing
Starting at:
USD 24.17/per month
Free Trial Available
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