CSR Agent
Cloud-based conversational AI platform that helps automate customer service by answering FAQs, managing tickets, and handling renewals.
What is CSR Agent?
CSR Agent is a cloud-based conversational AI platform that helps businesses automate customer service by answering FAQs, managing tickets, and handling renewals. The system answers frequently asked questions, collects support details, provides real-time updates, manages subscription renewals, and sends proactive notifications to customers. CSR Agent processes requests, routes inquiries, confirms payments, and tracks issues to improve response times while reducing workload on support teams. The software integrates with existing customer service workflows to deliver instant responses and maintain communication flow throughout the support process. It also captures essential information upfront, eliminating typical back-and-forth communications. Additionally, CSR Agent helps manage renewals with reminders and payment confirmations to maintain active subscriptions. The software delivers timely alerts about service activity, order progress, and account changes to keep customers informed.
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Features
FAQ
CSR Agent is a cloud-based conversational AI platform that helps businesses automate customer service by answering FAQs, managing tickets, and handling renewals. The system answers frequently asked questions, collects support details, provides real-time updates, manages subscription renewals, and sends proactive notifications to customers. CSR Agent processes requests, routes inquiries, confirms payments, and tracks issues to improve response times while reducing workload on support teams. The software integrates with existing customer service workflows to deliver instant responses and maintain communication flow throughout the support process. It also captures essential information upfront, eliminating typical back-and-forth communications. Additionally, CSR Agent helps manage renewals with reminders and payment confirmations to maintain active subscriptions. The software delivers timely alerts about service activity, order progress, and account changes to keep customers informed.
CSR Agent belongs to the Conversational AI Platform category.
CSR Agent offers features such as Chatbot, Intent Recognition, Live Chat.
No, CSR Agent does not offer a free trial.
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