Enghouse eKMS
eKMS helps your customers and agents quickly and intuitively find the information they need.
What is Enghouse eKMS?
Knowledge Base Management and optimization service for connecting people with answers. Increases operational efficiency by proactively deflecting highly repetitive, basic request to automated agents - for increased efficiency/$ savings, with only highly specialized requests being routed to skilled agents. Includes advanced KB Mgmt tools: easy real-time editing and authoring, agent templates and workflows, community forums and comments, +full access to our world-class knowledge management team.
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FAQ
The official website of Enghouse eKMS is http://www.enghouseinteractive.com/
Knowledge Base Management and optimization service for connecting people with answers. Increases operational efficiency by proactively deflecting highly repetitive, basic request to automated agents - for increased efficiency/$ savings, with only highly specialized requests being routed to skilled agents. Includes advanced KB Mgmt tools: easy real-time editing and authoring, agent templates and workflows, community forums and comments, +full access to our world-class knowledge management team.
Enghouse eKMS belongs to the Contact Center, Customer Service, Customer Support, Help Desk, IT Ticketing Systems, Knowledge Base, Janitorial category.
Enghouse eKMS offers features such as Knowledge Base Management, Reporting & Statistics, Real-Time Notifications, Self Service Portal, Catalog Management, Collaboration Tools, Full Text Search, Commenting/Notes, Content Management, Text Editing.
No, Enghouse eKMS does not offer a free trial.
Pricing
Starting at:
$199
Free Trial Available
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