Frontline Care
Frontline Care is a cloud-based customer service tool that helps manage customer care interactions via artificial intelligence (AI).
What is Frontline Care?
Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.
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FAQ
The official website of Frontline Care is https://www.qualtrics.com/
Frontline Care is a cloud-based customer service solution that helps businesses manage and enhance customer care interactions across digital channels. The software integrates artificial intelligence (AI) and data analytics to provide real-time coaching and quality management for agents, call summarization, online reputation management, and omnichannel listening tools. Key features include interactive dashboards, automated scoring of customer interactions, AI-generated responses to online reviews, and analyzing conversations across service channels.
Frontline Care belongs to the Artificial Intelligence, Conversational AI Platform, Customer Service, Employee Monitoring category.
Frontline Care offers features such as Chatbot, Reporting/Analytics, Third-Party Integrations, Live Chat, Multi-Channel Communication, Call Center Management, Knowledge Base Management, Reporting & Statistics, Employee Activity Monitoring, Productivity Analysis, Time Tracking.
No, Frontline Care does not offer a free trial.
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