Helpshift
Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
What is Helpshift?
Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. With Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. We prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.
Categories
Features
FAQ
The official website of Helpshift is https://www.helpshift.com/
Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. With Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. We prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.
Helpshift belongs to the Call Center, Contact Center, Conversational AI Platform, Customer Service, Customer Support, Help Desk, IT Ticketing Systems, Knowledge Base, Live Chat, Mobility, Remote Support category.
Helpshift offers features such as Call Recording, Call Routing, Queue Management, Reporting/Analytics, Automated Routing, Chatbot, Live Chat, Multi-Channel Communication, Multi-Language, Sentiment Analysis, Alerts/Escalation, Call Center Management, CRM, Inbox Management, Knowledge Base Management, Reporting & Statistics, Surveys & Feedback, Customer Database, Email Management, Access Controls/Permissions, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Help Desk Management, Support Ticket Management, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Chat/Messaging, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History, Real-Time Chat, Remote Access/Control, Screen Sharing.
No, Helpshift does not offer a free trial.
Pricing
Pricing not available
Reviews(0)
Write a reviewHelpshift alternatives
Slack
Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down...load more
Salesforce Sales Cloud
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise...load more
Messaging app that enables real time customer communications for small businesses.
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more
Webex Suite
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads Webex Suite brings together Meetings,...load more
Zoho CRM
Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its...load more
Dynamics 365
Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business...load more
monday.com
monday.com helps small businesses manage projects, tasks, and workflows with customizable boards. Its popular in marketing, IT services, and software services, especially among administrative and creative teams. Users value its team collaboration...load more
Connecteam
Connecteam's time clock app streamlines time tracking for non-desk teams, allowing employees to easily clock in and out through mobile or kiosk apps, with geofence and GPS capabilities. The app is easy to use and requires minimal training, offering...load more
HubSpot CRM
HubSpot CRM is a contact and lead management platform used primarily by small businesses in marketing, IT, and software services. Reviewers highlight its ease of use, strong email tracking, and integrations with Gmail and Outlook. A 2025 update...load more