Helpshift
Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
What is Helpshift?
Categories
Features
FAQ
The official website of Helpshift is https://www.helpshift.com/
Helpshift belongs to the Call Center, Contact Center, Conversational AI Platform, Customer Service, Customer Support, Help Desk, IT Ticketing Systems, Knowledge Base, Live Chat, Mobility, Remote Support category.
Helpshift offers features such as Call Recording, Call Routing, Queue Management, Reporting/Analytics, Automated Routing, Chatbot, Live Chat, Multi-Channel Communication, Multi-Language, Sentiment Analysis, Alerts/Escalation, Call Center Management, CRM, Inbox Management, Knowledge Base Management, Reporting & Statistics, Surveys & Feedback, Customer Database, Email Management, Access Controls/Permissions, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Help Desk Management, Support Ticket Management, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Chat/Messaging, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History, Real-Time Chat, Remote Access/Control, Screen Sharing.
No, Helpshift does not offer a free trial.
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