inconnect

Manage all CX channels with a single contact center solution and boost your agents productivity thanks to the AI embedded in an omnichannel environment. Centralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. Boost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. Reduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. Maximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. Optimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. Ensure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.

inconnect belongs to the Artificial Intelligence, Auto Dialer, Business Intelligence, Business Phone Systems, Call Center, Call Recording, Call Tracking, Chatbot, Cloud PBX, Contact Center, Contact Center Quality Assurance, Contact Management, Conversational AI Platform, Conversational Marketing Platform, Customer Communications Management, Customer Engagement, Customer Experience, Customer Service, Customer Support, Help Desk, IVR, Live Chat, Natural Language Processing (NLP), SMS Marketing, Speech Analytics, VoIP category.

inconnect offers features such as API, Chatbot, Data Import/Export, Multi-Language, Predictive Analytics, Process/Workflow Automation, Reporting/Analytics, Speech Recognition, Third-Party Integrations, Automatic Call Distribution, Call Center Management, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Predictive Dialer, Ad hoc Reporting, Collaboration Tools, Dashboard, Data Connectors, Data Visualization, Key Performance Indicators, Multiple Data Sources, Performance Metrics, Visual Analytics, Call Logging, Call Transfer, Mobile Access, Voice Mail, Contact Management, Queue Management, Call Transcription, Recording, Reporting & Statistics, Conversion Tracking, CRM, AI/Machine Learning, Automated Responses, Code-free Development, Customer Support, Customizable Branding, Language Detection, Lead Capture, Natural Language Processing, Alerts/Notifications, Communication Management, IVR, Video Conferencing, Auto-Dialer, Automated Routing, Quality Management, Customer Experience Management, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Contact Database, Customizable Fields, Interaction Tracking, Sales Pipeline Management, Search/Filter, Shared Contacts, Intent Recognition, Live Chat, Appointment Scheduling, Audience Targeting, Lead Distribution, Lead Qualification, SMS Messaging, Chat/Messaging, Customer Database, Customer History, On-Demand Communications, Personalization, Activity Dashboard, Engagement Tracking, Customizable Forms, Customizable Templates, Real-Time Notifications, Surveys & Feedback, Alerts/Escalation, Knowledge Base Management, Email Management, Access Controls/Permissions, Prioritization, Self Service Portal, Real-time Consumer-facing Chat, Support Ticket Management, Transcripts/Chat History, Data Extraction, Machine Learning, Campaign Scheduling, Message Personalization, Scheduled Messaging.

No, inconnect does not offer a free trial.