Intouch Insight CX Platform
The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations.
What is Intouch Insight CX Platform?
The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution. The platform s reporting capabilities are designed ... Read more
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The official website of Intouch Insight CX Platform is http://www.intouchinsight.com/
The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution. The platform s reporting capabilities are designed ... Read more
Intouch Insight CX Platform belongs to the Business Intelligence, Complaint Management, Customer Engagement, Customer Experience, Customer Journey Mapping Tools, Customer Satisfaction, Employee Engagement, Knowledge Base category.
Intouch Insight CX Platform offers features such as Ad hoc Reporting, Collaboration Tools, Dashboard, Data Connectors, Key Performance Indicators, Performance Metrics, Visual Analytics, Corrective and Preventive Actions (CAPA), Issue Tracking, Live Chat, Reporting/Analytics, Alerts/Notifications, Communication Management, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Survey/Poll Management, Surveys & Feedback, Activity Tracking, Customer Experience Management, Customer Segmentation, Data Import/Export, Complaint Monitoring, Knowledge Management, Self Service Portal.
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