Level AI
Cloud-based artificial intelligence-enabled platform that helps businesses monitor agents' performance through QA processes.
What is Level AI?
AI-based call center solution that uses semantic intelligence and natural language processing to understand and analyze customer support conversations. The tool provides key capabilities, including automated quality assurance, contact center analytics, real-time agent assistance, agent coaching, and screen recording to help optimize contact center operations and improve performance. Level AI integrates with existing platforms.
Categories
Features
Machine Learning
Natural Language Processing
FAQ
The official website of Level AI is https://thelevel.ai/
AI-based call center solution that uses semantic intelligence and natural language processing to understand and analyze customer support conversations. The tool provides key capabilities, including automated quality assurance, contact center analytics, real-time agent assistance, agent coaching, and screen recording to help optimize contact center operations and improve performance. Level AI integrates with existing platforms.
Level AI belongs to the Business Intelligence, Call Recording, Contact Center, Contact Center Quality Assurance, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Natural Language Processing (NLP), Speech Analytics, Text Mining category.
Level AI offers features such as Machine Learning, Natural Language Processing.
No, Level AI does not offer a free trial.