Salesforce Service Cloud

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels like phone, messaging, and chat directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.

Salesforce Service Cloud belongs to the Call Center, Government, Incident Management, Public Works, Route Planning, Transportation Dispatch, CRM, Call Center Workforce Management, Complaint Management, Contact Center, Customer Engagement, Customer Service, Field Service Management, Help Desk, IT Ticketing Systems, ITSM, Insurance CRM, Knowledge Base, Knowledge Management, Lawn Care, Live Chat, Real Estate CRM, Service Dispatch, Work Order, Workforce Management category.

Salesforce Service Cloud offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, Reporting/Analytics, Budgeting/Forecasting, Compliance Management, Document Management, Inspection Management, Inventory Management, Self Service Portal, Work Order Management, Alerts/Notifications, Audit Trail, Corrective and Preventive Actions (CAPA), Incident Reporting, Task Management, Ticket Management, Workflow Management, Billing & Invoicing, Contract/License Management, Data Import/Export, Mobile Access, Reporting & Statistics, Delivery Tracking, GPS, Live Driver Tracking, Performance Metrics, Real-Time Monitoring, Scheduling, Status Tracking, Territory Management, Dispatch Management, Order Management, Route Optimization, Email Management, Lead Management, Sales Pipeline Management, Employee Scheduling, For Call Centers, Labor Forecasting, Alerts/Escalation, Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Support Ticket Management, Automated Routing, Computer Telephony Integration, IVR, Activity Dashboard, Communication Management, Customer History, Multi-Channel Communication, Third-Party Integrations, Call Center Management, CRM, Dashboard, Surveys & Feedback, Calendar Management, Customizable Forms, Quotes/Estimates, Service History, Access Controls/Permissions, Real-Time Notifications, Service Level Agreement (SLA) Management, Help Desk Management, Incident Management, Support Ticket Tracking, Asset Tracking, Configuration Management, Service Catalog, Catalog Management, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, Commenting/Notes, Content Management, Customer Management, Routing, Time Tracking, Chat/Messaging, File Sharing, Real-time Consumer-facing Chat, Transcripts/Chat History, Campaign Management, Contact Database, Customer Database, Real-Time Updates, Maintenance Scheduling, Employee Management.

No, Salesforce Service Cloud does not offer a free trial.