Salesforce Service Cloud – Features, Pricing & Reviews 2025 | Krowdbase
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Salesforce Service Cloud

Save time and reduce costs with innovations that reimagine your customer relationships.

What is Salesforce Service Cloud?

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels like phone, messaging, and chat directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.

Screenshots

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Video

Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Contact Management
Queue Management
Reporting/Analytics
Budgeting/Forecasting
Compliance Management
Document Management
Inspection Management
Inventory Management
Self Service Portal
Work Order Management
Alerts/Notifications
Audit Trail
Corrective and Preventive Actions (CAPA)
Incident Reporting
Task Management
Ticket Management
Workflow Management
Alerts/Notifications

Pricing

Starting at:

USD 25/per month

Free Trial Available

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