TOPdesk

Everything's urgent. Work on what counts. TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what so you can stay ahead instead of just keeping up. Youre no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesks got you covered. A quick start, backed by experts TOPdesk is a standard tool thats flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time guaranteed success, without the heavy lifting. Making improvements yourself Once set up, TOPdesk is easy to use and maintain without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark. A personal approach Enjoy guidance from real, in-house people who care about your success!

TOPdesk belongs to the IT Asset Management, CMDB, Complaint Management, Customer Service, Customer Support, Facility Management, Help Desk, IT Service, IT Ticketing Systems, ITSM, Incident Management, Issue Tracking, Knowledge Base, Knowledge Management, Maintenance Management, Service Desk category.

TOPdesk offers features such as Alerts/Notifications, Asset Tracking, Audit Management, Barcode/Ticket Scanning, Configuration Management, Inventory Management, Reporting/Analytics, Support Ticket Management, Data Visualization, IT Asset Management, IT Asset Tracking, Prioritization, Service Level Agreement (SLA) Management, Workflow Management, Change Management, Alerts/Escalation, Corrective and Preventive Actions (CAPA), Email Management, Issue Tracking, Knowledge Base Management, Live Chat, CRM, Dashboard, Reporting & Statistics, Surveys & Feedback, Chatbot, Multi-Channel Communication, Calendar Management, Maintenance Management, Maintenance Scheduling, Preventive Maintenance, Work Order Management, Access Controls/Permissions, Automated Routing, Real-Time Notifications, Self Service Portal, Problem Management, Task Management, Third-Party Integrations, Ticket Management, Help Desk Management, Incident Management, Support Ticket Tracking, Service Catalog, Audit Trail, Disaster Recovery, Incident Reporting, On Call Scheduling, Assignment Management, Recurring Issues, Catalog Management, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, Commenting/Notes, Inspection Management, Mobile Access, Scheduling, Service History, Remote Access/Control.

No, TOPdesk does not offer a free trial.