Yonyx

Yonyx is a cloud-based platform for creating interactive decision trees that support accurate, consistent and informed decision-making. It is used by organisations to turn complex processes, troubleshooting procedures and policies into guided, step-by-step flows that users follow by answering questions. The problem it addresses is the inconsistency that arises when employees or customers must interpret lengthy documents, rely on memory or depend on experienced colleagues to resolve issues. In contact centres, for example, agents may give different answers to the same question, and new staff take a long time to become proficient. Yonyx captures expert knowledge in structured decision trees so that every user is led through the same logic to the correct outcome. Its approach combines a visual authoring environment with analytics, allowing organisations to refine flows based on how they are used and where users encounter difficulties.

Authors can build decision trees with questions, answers, text, images, videos and links, and incorporate variables, calculations and conditional logic for more sophisticated guidance. Flows can be embedded into websites, knowledge bases, CRM systems and help desk applications, or accessed through a dedicated portal, supporting both agent-assisted and customer self-service scenarios. Collaboration tools allow multiple authors to create and review content, with version control and approval workflows ensuring accuracy. Analytics show which paths users take, where they abandon a flow and which outcomes are most common, informing continuous improvement. Yonyx integrates with platforms such as Salesforce, Zendesk, ServiceNow and Microsoft Dynamics, and offers APIs for custom integrations. Common use cases include customer support troubleshooting, IT help desks, healthcare triage protocols, insurance claims guidance, sales configuration and employee training. The platform suits organisations of various sizes that need to standardise procedural knowledge. Pricing starts from around USD 25, typically per user per month, with a free trial; there is no permanently free version.