Best Conversation Intelligence Software for 2026 - Krowdbase

Descript is an all-in-one audio and video editor that makes editing as easy as a word doc. Upload media or record directly in Descript to instantly transcribe your file into text, then tweak the text to directly edit your media clips. Edit out filler...load more

Gong unlocks your most value data set our customer conversations y recording and analyzing your team calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integ...load more

Salesken is a Conversational intelligence platform that helps sales teams, improve performance, and reduce acquisition costs. Our customers include the world's largest companies in Education, Finance and Software. They use Salesken to analyze every s...load more

HubSpot CRM is a contact and lead management platform used primarily by small businesses in marketing, IT, and software services. Reviewers highlight its ease of use, strong email tracking, and integrations with Gmail and Outlook. A 2025 update intro...load more

Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its afforda...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

Drift is an all-in-one platform that combines Live Chat, Conversational Marketing, and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketin...load more

Slido is the industry-leading audience interaction platform. Our Q&A, polling and quiz features help you get the most out of your company and team meetings as well as events, whether in-person, virtual or hybrid. Slido works with popular video confer...load more

CallMiner is the global leader in AI-powered conversation intelligence to improve customer experience (CX). CallMiner delivers the industry s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain exp...load more

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every...load more

Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.

Set up a cloud communication system in a few minutes using one simple, user-friendly platform no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right...load more

Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer...load more

Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.

Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market str...load more

Outreach supports sales teams in managing daily outreach, automating tasks, and tracking engagement across email and CRM workflows. Its most used in software services and marketing, especially by sales and business development teams. Users value its ...load more

Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin AI platform automates interactions, improves quality, and boosts efficiency. Key prod...load more

69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed to repeat the same mistakes. Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ cus...load more

Convirza makes it easy for businesses of all sizes to turn leads into customers, and maximize revenue from phone calls. We serve more than 50,000 businesses to deliver real-time data that allows you to market and sell with confidence. Here's how our ...load more

Leading sales teams leverage Aviso's AI-driven technology to deliver accurate forecasts, prevent deal slippage, and improve win rates with smart selling signals and insights.

InMoment is the leader in Experience Improvement (XI), transforming metrics into meaning to drive high-value business decisions and relationships with customers and employees. The company s cloud-native XI Platform is engineered with data science at ...load more

QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner help...load more

Trusted by the world s top brands, Invoca conversation intelligence helps businesses unlock new data from calls so they can win more customers for less money. With full attribution for every phone lead and AI-powered insight for every conversation, m...load more

Outdoo (formerly MeetRecord) is a Revenue Intelligence and Sales Coaching platform that helps sales teams boost performance through AI-powered coaching and roleplay. From faster onboarding to sharper call readiness, Outdoo AI enables reps to practice...load more

Never take meeting notes again! Eric.ai is your free AI meeting assistant that automates meeting notes, meeting recordings, meeting actions (and more). It's easy-to-use and works seamlessly with Microsoft Teams, Google Meet and Zoom.