Best Customer Retention Software for 2026 - Krowdbase

HubSpot CRM is a contact and lead management platform used primarily by small businesses in marketing, IT, and software services. Reviewers highlight its ease of use, strong email tracking, and integrations with Gmail and Outlook. A 2025 update intro...load more

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its afforda...load more

ActiveCampaign helps small businesses automate email campaigns, manage contacts, and personalize outreach across channels. Its most used by marketing and administrative teams in service-based industries. Its automation depth and segmentation tools ar...load more

Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk all in one platform. With...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Totango empowers go-to-market teams including Customer Success, Sales, Marketing, and Revenue to work smarter, achieve me...load more

Klaviyo empowers small businesses to automate email and SMS campaigns using behavior-based targeting and real-time analytics. Marketing and retail teams favor its segmentation tools and Shopify integration. Campaign flexibility and predictive analyti...load more

ChurnZero is the platform and partner for customer growth. ChurnZeros dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI tell you exactly what customers want and need, and why. Business...load more

Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically...load more

Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight heatmaps...load more

Boost your Customer Experience with Retently, a platform for collecting insightful feedback via surveys, and turning Detractors into Advocates.

Podium Payments simplifies the payment experienceor you and your customers. Accept every payment method and keep payments secure.

Kissmetrics is a marketing and product analytics tool founded on the principle that data isn't just a set of numbers you plop into a graph and present to your boss. Each number represents a user, a customer, or a significant action that contributes t...load more

Optimove is the leading CRM Marketing Platform, empowering marketing teams to create and manage large-scale, customer-led journeys. Recognized by Forrester as a Leader for Cross-Channel Campaign Management, Optimove is used by leading brands, includi...load more

ClickUp helps small businesses manage tasks, projects, and workflows with customizable views and automation tools. Its most used by marketing, IT services, and software services teams. Reviewers value its flexibility and collaboration features, thoug...load more

Automate your feedback collection with public suggestion boards and manage all user feedback, feature requests, and bug reports in one place. Make better product decisions by letting users vote on the most impactful features. Close the feedback loop ...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

Campaign Monitor by Marigold is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. Bea...load more

Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journ...load more

ReviewTrackers makes it easy to monitor, manage, and collaborate on responding to reviews from 120+ review sources - all in one place. Our Natural Language Processing engine identifies trends and sentiments across feedback and reviews. Automatic cate...load more

Braze is a leading customer engagement platform that empowers brands to create meaningful connections through personalised email marketing. With features like real-time data integration, dynamic content personalisation, and automated journey orchestr...load more

Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue.

Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or b...load more

Whatfix is the most trusted Digital Adoption Platform globally, helping Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the to...load more