Best Customer Retention Software for 2026 - Krowdbase
Customer Retention helps organizations capture cleaner data for timely, board-ready reporting while aligning stakeholders around clear responsibilities and outcomes. Instead of stitching together point tools, a dedicated customer retention platform centralizes workflows, data, and communication so decisions move faster and errors drop. Teams across HR leaders managing distributed workforces see immediate gains from consistent processes, governed access, and reliable records of who did what and when. Krowdbase lists the best Customer Retention Software with pricing, features, screenshots, and demos. Compare vendors easily to find the right fit for your team size, industry, and budget.
During evaluation, focus on configurability, admin effort, reporting depth, and how well it integrates with single sign-on, MFA, and audit logging. Selecting the right customer retention solution today sets a durable foundation for scale, resilience, and measurable ROI over time. Clear pricing and transparent roadmaps help teams adopt confidently.
49 Softwares | Rankings updated: Jan 13, 2026
Top 5 Customer Retention Software
Explore top Customer Retention Softwares with features, pricing, screenshots, and videos
LiveAgent
LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while...load more
Hotjar
Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight...load more
Campaign Monitor by Marigold
Campaign Monitor by Marigold is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions....load more
XM for Customer Experience
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer...load more
ReviewTrackers
ReviewTrackers makes it easy to monitor, manage, and collaborate on responding to reviews from 120+ review sources - all in one place. Our Natural Language Processing engine identifies trends and sentiments across feedback and reviews. Automatic...load more
Braze
Braze is a leading customer engagement platform that empowers brands to create meaningful connections through personalised email marketing. With features like real-time data integration, dynamic content personalisation, and automated journey...load more
Emma by Marigold
Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue.
ChurnZero
ChurnZero is the platform and partner for customer growth. ChurnZeros dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI tell you exactly what customers want and need, and why....load more
Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or...load more
Whatfix
Whatfix is the most trusted Digital Adoption Platform globally, helping Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the...load more