XM for Customer Experience
Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
What is XM for Customer Experience?
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organisation with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.
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FAQ
The official website of XM for Customer Experience is https://www.qualtrics.com/
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organisation with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.
XM for Customer Experience belongs to the Complaint Management, Customer Journey Mapping Tools, Customer Retention, Digital Experience Platforms (DXP), NPS, Speech Analytics, Call Center, Contact Center, Contact Center Quality Assurance, Customer Engagement, Customer Experience, Customer Loyalty, Customer Satisfaction, Reputation Management, Review Management, Survey category.
XM for Customer Experience offers features such as Alerts/Escalation, Email Management, Issue Tracking, Live Chat, Reporting/Analytics, Support Ticket Management, Activity Dashboard, Activity Tracking, Behavioral Analytics, Customer Experience Management, Customer Segmentation, Customizable Templates, Data Import/Export, Engagement Tracking, Performance Metrics, Churn Management, Customer Journey Mapping, Personalization, Alerts/Notifications, Analytics, API, Configurable Workflow, Third-Party Integration, Mobile Survey, Multi-Channel Distribution, Multi-Language, Negative Feedback Management, Pulse Surveys, Segmentation, Text Analysis, Text Fields, Third-Party Integrations, Automatic Transcription, Call Center Management, Call Recording, Natural Language Processing, Predictive Analytics, Self-Service Search, Sentiment Analysis, Surveys & Feedback, Contact Management, Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, Quality Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Communication Management, Customer History, Customizable Fields, Customizable Forms, Real-Time Notifications, Survey/Poll Management, Campaign Management, Loyalty Program, Membership Management, Referral Tracking, Rewards Management, Complaint Monitoring, Keyword Tracking, Response Management, Review Request, Social Media Integration, Dashboard, Review Monitoring, Review Notification, Customizable Questions, Email Marketing, Question Branching, Question Library.
No, XM for Customer Experience does not offer a free trial.
Pricing
Starting at:
USD 1500/per year
Free Trial Available
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