IntakeQ vs Luma Health Comparison: Everything You Need to Know Before Choosing

IntakeQ provides complete practice management for health and wellness practitioners, spanning intake, scheduling, payment processing, reminders, a patient portal, telehealth and insurance billing. The product began as a specialist digital intake form tool, and that origin still shows in the sophistication of its form engine, which remains the strongest part of the platform. Intake forms are built with conditional logic so patients only answer relevant questions, support signatures, consent capture, file and image upload, scored questionnaires and clinical assessments with automatic calculation, and can be assigned automatically by appointment type. Forms are completed before arrival on any device, which both saves waiting-room time and produces structured data rather than handwriting to be deciphered and re-keyed. Around that core the platform has grown into full practice management. Scheduling covers multiple practitioners and locations, patient self-booking against real availability, recurring appointments, group sessions and appointment-specific durations and preparation buffers. Automated reminders by email and SMS reduce non-attendance, and confirmation and rescheduling are self-service. Clinical documentation supports customisable treatment notes and templates, with forms and notes held in the patient record alongside documents and correspondence. Payment processing handles card payment at booking or after the session, stored cards for recurring clients, packages, superbills and payment plans. Insurance billing generates and submits claims electronically, tracks remittance and manages patient responsibility, which is what allows a practice to operate in-network without a separate billing platform. A secure patient portal gives clients access to appointments, forms, documents, invoices and messaging, and integrated telehealth video supports remote sessions without a third-party subscription. The platform is built to HIPAA and equivalent privacy standards, with audit logging and access controls. It is used widely by therapists, counsellors, chiropractors, massage and physical therapists, nutritionists, acupuncturists and small multidisciplinary clinics. Pricing starts from around USD 49.90 per month with a free trial; there is no free version.