Akio.CX
Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
What is Akio.CX?
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
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FAQ
The official website of Akio.CX is https://www.akio.com/
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
Akio.CX belongs to the Call Center, Complaint Management, Contact Center, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, IVR, Janitorial, Live Chat, Review Management, Social Media Monitoring, Text Mining category.
Akio.CX offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Contact Management, Queue Management, Reporting/Analytics, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Support Ticket Management, Automated Routing, Computer Telephony Integration, IVR, Chat/Messaging, Customer Database, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Activity Dashboard, Communication Management, Feedback Management, Negative Feedback Management, Survey/Poll Management, Complaint Monitoring, Call Center Management, Dashboard, Reporting & Statistics, Access Controls/Permissions, Service Level Agreement (SLA) Management, Automatic Call Distribution, Voice Mail, Collaboration Tools, Content Management, Full Text Search, Text Editing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History, Campaign Management, Review Monitoring, Review Notification, Sentiment Analysis, Performance Metrics, Social Media Integration, AI Copilot, Language Detection, Search/Filter, Tagging, Taxonomy Classification, Text Analysis.
No, Akio.CX does not offer a free trial.
Pricing
Starting at:
Euro 40
Free Trial Available
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