Cention
Handle all channels in one system with pure OMNI-channel support and get a 360? view of all your customers communication.
What is Cention?
With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots working side by side with your agents with seamless transfers and full history * route all errands to the right queue, right agents and right bots automatically * get external and internal help with our Collaboration feature * get full statistic coverage with our Reports module
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FAQ
The official website of Cention is https://www.cention.com/
With Cention you can: * handle all your channels in one system with pure OMNI-channel support * get a full 360 view of all your customers communication, including complete history * have chat bots working side by side with your agents with seamless transfers and full history * route all errands to the right queue, right agents and right bots automatically * get external and internal help with our Collaboration feature * get full statistic coverage with our Reports module
Cention belongs to the Call Center, Complaint Management, Contact Center, Contact Center Quality Assurance, Customer Service, Issue Tracking, Live Chat category.
Cention offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, Reporting/Analytics, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Support Ticket Management, Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Customer Experience Management, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Third-Party Integrations, Call Center Management, CRM, Dashboard, Inbox Management, Reporting & Statistics, Surveys & Feedback, Assignment Management, Issue Auditing, Recurring Issues, Task Management, Chat/Messaging, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Real-Time Notifications, Transcripts/Chat History.
No, Cention does not offer a free trial.
Pricing
Starting at:
USD 49/per year
Free Trial Available
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