CivicPlus SeeClickFix 311 CRM – Features, Pricing & Reviews 2026 | Krowdbase
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CivicPlus SeeClickFix 311 CRM

SeeClickFix 311 CRM streamlines resident-government communication, improving request management and engagement with reporting tools.

What is CivicPlus SeeClickFix 311 CRM?

The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions. By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources. Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities needs and more effective resource allocation.

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Features

Contact Management
Data Import/Export
Email Management
Lead Capture
Lead Management
Reporting/Analytics
Task Management
Workflow Management
Alerts/Escalation
Issue Tracking
Knowledge Base Management
Prioritization
Support Ticket Management
Budgeting/Forecasting
Compliance Management
Document Management
For Government
Self Service Portal
Work Order Management
Assignment Management
Dashboard
Issue Auditing
Recurring Issues
Reporting & Statistics

FAQ

The official website of CivicPlus SeeClickFix 311 CRM is https://www.civicplus.com/

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