CX Genie
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
What is CX Genie?
CX Genie is an AI-powered chatbot software that automates customer support interactions. It uses natural language processing and machine learning to understand customer questions, analyze intent, and deliver personalized responses. The platform features a drag-and-drop interface to build conversational flows without coding. It enables seamless handoff from the chatbot to human agents for complex inquiries. CX Genie integrates with messaging platforms like Facebook Messenger and WhatsApp. Key capabilities include gathering feedback, reducing response times, and escalating issues to staff when needed. The goal is to optimize customer experiences.
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The official website of CX Genie is https://www.cxgenie.ai/
CX Genie is an AI-powered chatbot software that automates customer support interactions. It uses natural language processing and machine learning to understand customer questions, analyze intent, and deliver personalized responses. The platform features a drag-and-drop interface to build conversational flows without coding. It enables seamless handoff from the chatbot to human agents for complex inquiries. CX Genie integrates with messaging platforms like Facebook Messenger and WhatsApp. Key capabilities include gathering feedback, reducing response times, and escalating issues to staff when needed. The goal is to optimize customer experiences.
CX Genie belongs to the Chatbot, Customer Communications Management, Customer Engagement, Customer Support, Help Desk category.
CX Genie offers features such as AI/Machine Learning, Automated Responses, Chatbot, Code-free Development, Customer Support, Customizable Branding, Language Detection, Natural Language Processing, Customer History, Interaction Tracking, Multi-Channel Communication, Communication Management, Live Chat, Reporting/Analytics, CRM, Knowledge Base Management, Automated Routing.
No, CX Genie does not offer a free trial.
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