Emojot CCM
Complaints management tool that helps businesses capture, analyze, and resolve customer complaints via multiple communication channels.
What is Emojot CCM?
Emojot CCM is a customer feedback management solution that transforms traditional complaint handling into a proactive process through AI technology. The system captures feedback across multiple channels including email, SMS, social media, and QR codes using emotion sensors and sentiment analysis. Emojot CCM features complaint logging, ticket management, real-time monitoring, smart escalations, and analytics that provide actionable insights to identify trends and root causes of customer dissatisfaction. The platform includes EmoSight, a predictive AI tool that monitors complaints to uncover drivers of dissatisfaction while integrating with existing CRM and ERP systems for a unified view of customer interactions. The system prioritizes and routes complaints automatically using enterprise hierarchy and intelligent rules to reduce internal delays and accelerate response times with task distribution.
Screenshots
Features
Alerts/Escalation
Issue Tracking
Prioritization
Reporting/Analytics
Support Ticket Management
Customizable Fields
Feedback Management
Negative Feedback Management
Real-Time Notifications
Surveys & Feedback
FAQ
Emojot CCM belongs to the Complaint Management, Customer Experience category.
Emojot CCM offers features such as Alerts/Escalation, Issue Tracking, Prioritization, Reporting/Analytics, Support Ticket Management, Customizable Fields, Feedback Management, Negative Feedback Management, Real-Time Notifications, Surveys & Feedback.
No, Emojot CCM does not offer a free trial.
Need help choosing this software?
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Pricing
Starting at:
$50/per month
Free Trial Available