Freshdesk Omni
Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
What is Freshdesk Omni?
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support
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FAQ
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support
Freshdesk Omni belongs to the Conversational AI Platform, Conversational Marketing Platform, Customer Engagement, Customer Experience, Customer Service, Customer Support, Knowledge Base, Janitorial category.
Freshdesk Omni offers features such as Live Chat, Multi-Channel Communication, Multi-Language, Reporting/Analytics, Sentiment Analysis, Activity Dashboard, Alerts/Notifications, Communication Management, Customer History, Engagement Tracking, Third-Party Integrations, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Real-Time Notifications, Surveys & Feedback, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Customer Database, Email Management, Catalog Management, Collaboration Tools, Customizable Branding, Full Text Search, Knowledge Management, Self Service Portal, Access Controls/Permissions, Content Management, Text Editing.
No, Freshdesk Omni does not offer a free trial.
Pricing
Starting at:
USD 29/per month
Free Trial Available
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