Gnatta
Gnatta provides CCaaS solutions to some of the world biggest brands, making their call centres more efficient, and more effective.
What is Gnatta?
Gnatta is a leading CCaaS solution working with some of the country s biggest brands to make their call centres more efficient, and more effective. Unlike ticket based Helpdesk tools, we have developed an interaction first methodology meaning whenever a customer contacts your brand, across any channel, it will form part of a single conversation automatically grouping related queries together. This combines unique features, simple customisation, and deep automation for a great user experience.
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The official website of Gnatta is http://www.gnatta.com/
Gnatta is a leading CCaaS solution working with some of the country s biggest brands to make their call centres more efficient, and more effective. Unlike ticket based Helpdesk tools, we have developed an interaction first methodology meaning whenever a customer contacts your brand, across any channel, it will form part of a single conversation automatically grouping related queries together. This combines unique features, simple customisation, and deep automation for a great user experience.
Gnatta belongs to the Call Center, Contact Center, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Success, Customer Support, Help Desk, Live Chat category.
Gnatta offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Queue Management, Reporting/Analytics, Agent Interface, Automated Routing, Chatbot, IVR, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Activity Dashboard, Communication Management, Engagement Tracking, Live Chat, Third-Party Integrations, Feedback Management, Survey/Poll Management, Surveys & Feedback, Customer Experience Management, Data Import/Export, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Reporting & Statistics, Activity Tracking, Customer Engagement, Email Management, Self Service Portal, Service Level Agreement (SLA) Management, Support Ticket Management, Transcripts/Chat History.
No, Gnatta does not offer a free trial.
Pricing
Starting at:
Pound 30/per month
Free Trial Available
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