Groove

Groove belongs to the Call Tracking, Customer Experience, Customer Satisfaction, Customer Service, Customer Success, Email Tracking, Help Desk, IT Ticketing Systems, Inside Sales, Insurance CRM, Issue Tracking, Knowledge Base, Janitorial, Real Estate CRM, Sales Engagement Platform, Sales Force Automation, Sales Intelligence, Sales Tracking category.

Groove offers features such as CRM, Customizable Fields, Customizable Templates, Feedback Management, Negative Feedback Management, Reporting/Analytics, Surveys & Feedback, Customer Experience Management, Data Import/Export, Alerts/Escalation, Call Center Management, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Collaboration Tools, Customer Engagement, Activity Dashboard, Campaign Management, Contact Management, Email Management, Email Templates, Event Triggered Actions, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Prioritization, Service Level Agreement (SLA) Management, Support Ticket Management, Support Ticket Tracking, Auto-Dialer, Call Recording, Lead Capture, Lead Management, Performance Management, Sales Pipeline Management, Alerts/Notifications, Third-Party Integrations, Catalog Management, Customizable Branding, Full Text Search, Knowledge Management, Content Management, Text Editing, Client Management, Customer Database, Email Marketing, Business Process Automation, Communication Management, Prospecting Tools, Workflow Management, Pipeline Management, Sales Activity Management, Task Management, Engagement Tracking, Interaction Tracking, Search/Filter.

No, Groove does not offer a free trial.