healow Genie

Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering operational costs. Genie offers self-service options to answer patients' common questions and uses natural-language AI to manage appointments, referrals, prescriptions, and more. Patients can interact with Genie through voice, two-way SMS, email, or chatbot. Genie instantly answers and automatically routes patients' calls, connecting them with resources, including qualified medical professionals, 24/7/365. Genie also generates outgoing calls and campaigns, creates transcripts of after-hours medical calls for next-day provider follow-up, and employs no-show prediction to estimate which appointments might not be kept. It is an EHR agnostic solution, and can be integrated with other leading EHRs.