Help Scout
Krowdbase ShortlistHelp Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
What is Help Scout?
With Help Scout, you can be available everywhere your customers need help, while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful platform that feels just like your inbox. Answer 52% more emails with ease and reduce your support volume by 30%. You'll have happier customers and fewer support requests everyone wins.
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Features
FAQ
The official website of Help Scout is https://www.helpscout.com/
With Help Scout, you can be available everywhere your customers need help, while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful platform that feels just like your inbox. Answer 52% more emails with ease and reduce your support volume by 30%. You'll have happier customers and fewer support requests everyone wins.
Help Scout belongs to the Customer Communications Management, Customer Service, Customer Support, Email Management, Help Desk, IT Ticketing Systems, Knowledge Base, Janitorial, Live Chat category.
Help Scout offers features such as Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Email Management, Live Chat, Reporting/Analytics, Archiving & Retention, Collaboration Tools, Contact Management, Email Monitoring, Search/Filter, Spam Blocker, Access Controls/Permissions, Automated Routing, Prioritization, Real-Time Notifications, Self Service Portal, Help Desk Management, Support Ticket Management, Support Ticket Tracking, Catalog Management, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, Document Management, Text Editing, Mobile Access, Real-time Consumer-facing Chat.
No, Help Scout does not offer a free trial.
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