Matrix42 Enterprise Service Management – Features, Pricing & Reviews 2026 | Krowdbase
Matrix42 Enterprise Service Management logo

Matrix42 Enterprise Service Management

Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated

What is Matrix42 Enterprise Service Management?

Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.

Screenshots

screenshot of Matrix42 Enterprise Service Management
screenshot of Matrix42 Enterprise Service Management

Video

Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
IT Asset Tracking
Prioritization
Service Level Agreement (SLA) Management
Workflow Management
Alerts/Notifications
Asset Tracking
Audit Management
Compliance Tracking
Inventory Management
Reporting/Analytics
Support Ticket Management
Access Controls/Permissions
Self Service Portal
Service Catalog
Incident Management
Knowledge Base Management
Real-Time Notifications
Remote Access/Control
Compliance Management

FAQ

Pricing

Pricing not available

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