Best Service Desk Software for 2026 - Krowdbase

Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket manage...load more

Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software User-F...load more

ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, ...load more

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

Comprehensive IT Service Management Solution Mint Service Desk is a robust IT service management tool designed to enhance helpdesk operations for businesses of all sizes. It combines a powerful ticketing system with asset management capabilities, ens...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highl...load more

SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management....load more

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with a simple-to-use help desk software. Plus, it's more than just tic...load more

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, fr...load more

Atera is an all-in-one IT management and help desk platform primarily used by small IT service teams. It stands out for its remote access, automation, and new AI-powered scripting and ticketing. Users value its Splashtop integration and real-time ale...load more

NinjaOne empowers small IT teams to manage endpoints, automate patching, and monitor devices across Windows, Mac, and Linux systems. Its most used by IT service providers and software services firms. Reviewers highlight its fast setup and automation ...load more

Timesheets by Tempo is the number one time-tracking app in Jira. Stop losing time and start gaining insight with AI-powered automated time-tracking. Produce reliable data for reporting, invoicing and accounting. Timesheets makes logging time easy, fa...load more

Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.

HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so ... Read more

Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operati...load more

The reliable inventory of all fixed and tangible assets in your company, the flexible assignment of their location, owner and status and the ability to combine them into logical groups are the most impressive features of the ACMP Asset Management. As...load more

Modern and secure cloud-based PSA integrating service desk, project management, CRM, and Document Mgmt with integrated time and billing

TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI. Reduce time spent on manual tasks, expedite resolution, and integration with enterprise platforms. Looking for a top ITSM platform that will not drain IT ...load more

Hiver is an AI email management software that helps teams supercharge their inbox and effortlessly manage all incoming emails to addresses like support@, info@, and more. It ensures accountability on every email by making it easy to route and assign ...load more