ServiceNow Customer Service Management
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
What is ServiceNow Customer Service Management?
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
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The official website of ServiceNow Customer Service Management is https://www.servicenow.com/products/customer-service-management.html
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
ServiceNow Customer Service Management belongs to the Enterprise Search, Artificial Intelligence, Contact Center, Customer Communications Management, Customer Engagement, Customer Service, Customer Support, Data Analysis, IT Ticketing Systems, Issue Tracking, Knowledge Management, Machine Learning, Order Management, Workflow Management category.
ServiceNow Customer Service Management offers features such as Access Controls/Permissions, AI/Machine Learning, Data Import/Export, Full Text Search, Search/Filter, API, Chatbot, Multi-Language, Predictive Analytics, Process/Workflow Automation, Reporting/Analytics, Third-Party Integrations, Agent Interface, Automated Routing, Computer Telephony Integration, Quality Management, Queue Management, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Activity Dashboard, Communication Management, Engagement Tracking, Live Chat, Alerts/Escalation, Call Center Management, CRM, Knowledge Base Management, Reporting & Statistics, Surveys & Feedback, Email Management, Data Connectors, Self Service Data Preparation, Self-service Analytics, Help Desk Management, Incident Management, Prioritization, Support Ticket Management, Support Ticket Tracking, Task Management, Assignment Management, Issue Auditing, Collaboration Tools, Commenting/Notes, Content Management, ML Algorithm Library, Model Training, Natural Language Processing, Inventory Management, Real-Time Data, Business Process Automation, Workflow Configuration.
No, ServiceNow Customer Service Management does not offer a free trial.
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