Sunrise ITSM – Features, Pricing & Reviews 2026 | Krowdbase
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Sunrise ITSM

Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.

What is Sunrise ITSM?

With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency. As a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market. We are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we re creating service desk and IT service management solutions to support the people who matter most to us.

Features

Alerts/Escalation
CRM
Knowledge Base Management
Reporting & Statistics
Surveys & Feedback
Access Controls/Permissions
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Drag & Drop
IT Asset Management
Alerts/Notifications
Inventory Management
Problem Management
Real-Time Monitoring
Support Ticket Management
Task Management
Third-Party Integrations
Ticket Management
Workflow Management

FAQ

The official website of Sunrise ITSM is http://www.sunrisesoftware.com/

Need help choosing this software?

Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.

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Pricing

Starting at:

£40/per month

Free Trial Available

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