Sunrise ITSM – Features, Pricing & Reviews 2026 | Krowdbase
Sunrise ITSM logo

Sunrise ITSM

Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.

What is Sunrise ITSM?

With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency. As a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market. We are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we re creating service desk and IT service management solutions to support the people who matter most to us.

Features

Alerts/Escalation
CRM
Knowledge Base Management
Reporting & Statistics
Surveys & Feedback
Access Controls/Permissions
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Drag & Drop
IT Asset Management
Alerts/Notifications
Inventory Management
Problem Management
Real-Time Monitoring
Support Ticket Management
Task Management
Third-Party Integrations
Ticket Management
Workflow Management

FAQ

The official website of Sunrise ITSM is http://www.sunrisesoftware.com/

Pricing

Starting at:

Pound 40/per month

Free Trial Available

Reviews(0)

Write a review

Sunrise ITSM alternatives

Salesforce Sales Cloud
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise...load more

Free Trial Not AvailableStarting at: USD 25/per month
Jira
Jira logo

Jira

Jira is particularly well suited to software development and agile teams. Its versatility, however, extends beyond software development to product management, IT operations, and customer support, and it offers robust issue tracking and task...load more

Free Trial AvailableStarting at: USD 7.53/per month
TeamViewer
TeamViewer logo

TeamViewer

TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more

Free Trial AvailableStarting at: USD 24.9/per month
Webex Suite
Webex Suite logo

Webex Suite

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads Webex Suite brings together Meetings,...load more

Free Trial Not AvailableStarting at: USD 25/per month
Dynamics 365
Dynamics 365 logo

Dynamics 365

Krowdbase Shortlist

Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business...load more

Free Trial AvailableStarting at: USD 50/per month
Zendesk Suite
Zendesk Suite logo

Zendesk Suite

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket...load more

Free Trial AvailableStarting at: USD 55/per month
Confluence
Confluence logo

Confluence

Confluence helps teams centralize documentation, collaborate in real time, and manage knowledge across departments. Its most used by small businesses in IT and software services. Reviewers highlight real-time editing and structured page trees as...load more

Free Trial AvailableStarting at: USD 5.16/per month
Freshdesk
Freshdesk logo

Freshdesk

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in...load more

Free Trial AvailableStarting at: USD 18/per month
Wrike
Wrike logo

Wrike

Wrike is a project management platform used by small businesses in IT services, marketing, and education to manage tasks, workflows, and timelines. Users highlight its dashboards and collaboration tools as standout features, while some cite a steep...load more

Free Trial AvailableStarting at: USD 10/per month
Zoho Desk
Zoho Desk logo

Zoho Desk

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though...load more

Free Trial AvailableStarting at: USD 9/per month