Text App
Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
What is Text App?
Text App is a customer service automation software that combines AI-powered support capabilities with traditional help desk functionality. The platform features AI agents that handle support inquiries, a knowledge hub that generates answers based on business data, and a unified workspace that includes live chat, ticketing systems, and multi-channel support options. Text App offers campaign management tools, traffic engagement features, and reporting to help businesses streamline customer service operations. The system includes self-acting AI agents trained on business knowledge and customer data to deliver support, complete tasks, and assist with sales conversions across multiple channels while maintaining full context within the application.
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FAQ
Text App is a customer service automation software that combines AI-powered support capabilities with traditional help desk functionality. The platform features AI agents that handle support inquiries, a knowledge hub that generates answers based on business data, and a unified workspace that includes live chat, ticketing systems, and multi-channel support options. Text App offers campaign management tools, traffic engagement features, and reporting to help businesses streamline customer service operations. The system includes self-acting AI agents trained on business knowledge and customer data to deliver support, complete tasks, and assist with sales conversions across multiple channels while maintaining full context within the application.
Text App belongs to the Chatbot, Conversational AI Platform, Conversational Marketing Platform, Customer Communications Management, Customer Engagement, Customer Service, Customer Support, Help Desk, Live Chat category.
Text App offers features such as AI/Machine Learning, Automated Responses, Chatbot, Code-free Development, Customer Support, Customizable Branding, Language Detection, Lead Capture, Natural Language Processing, Intent Recognition, Live Chat, Multi-Channel Communication, Multi-Language, Reporting/Analytics, Sentiment Analysis, Appointment Scheduling, Audience Targeting, Human Handover, Lead Distribution, Lead Qualification, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, On-Demand Communications, Personalization, Activity Dashboard, Communication Management, Engagement Tracking, Third-Party Integrations, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Email Management, Access Controls/Permissions, Automated Routing, Real-Time Notifications, Service Level Agreement (SLA) Management, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Support Ticket Management, Transcripts/Chat History.
No, Text App does not offer a free trial.
Pricing
Starting at:
USD 20/per month
Free Trial Available
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