Vantage Point
Vantage Point software by Pipkins provides scheduling, forecasting, and planning tools for contact centers.
What is Vantage Point?
Vantage Point is a comprehensive workforce management software that provides enterprise-wide scheduling, forecasting, planning, and performance management tools for contact centers and back offices. The software utilizes proprietary algorithms and models developed by Pipkins to enable accurate forecasting and optimal staff scheduling across multiple sites and channels, including calls, chat, email, and back office work items. Vantage Point aims to increase operational efficiency, improve customer service levels, boost team morale, and reduce costs through automated processes and real-time analytics.
Features
FAQ
The official website of Vantage Point is http://www.pipkins.com/
Vantage Point is a comprehensive workforce management software that provides enterprise-wide scheduling, forecasting, planning, and performance management tools for contact centers and back offices. The software utilizes proprietary algorithms and models developed by Pipkins to enable accurate forecasting and optimal staff scheduling across multiple sites and channels, including calls, chat, email, and back office work items. Vantage Point aims to increase operational efficiency, improve customer service levels, boost team morale, and reduce costs through automated processes and real-time analytics.
Vantage Point belongs to the Call Center Workforce Management category.
Vantage Point offers features such as Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics.
No, Vantage Point does not offer a free trial.
Pricing
Pricing not available
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