CXone Mpower
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
What is CXone Mpower?
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone Mpower, organizations can orchestrate every type of interactionfrom voice and digital messaging to chatbots and social mediaand deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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FAQ
The official website of CXone Mpower is https://www.nice.com/cxone/
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone Mpower, organizations can orchestrate every type of interactionfrom voice and digital messaging to chatbots and social mediaand deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
CXone Mpower belongs to the Auto Dialer, Customer Support, Predictive Dialer, Speech Analytics, Call Center, Call Center Workforce Management, Call Recording, Call Tracking, Complaint Management, Contact Center, Contact Center Quality Assurance, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Help Desk, IT Ticketing Systems, IVR, Telephony, Workforce Management category.
CXone Mpower offers features such as Automatic Call Distribution, Call Center Management, Call Monitoring, Call Recording, Call Routing, Computer Telephony Integration, Predictive Dialer, Reporting/Analytics, CRM, Customer Database, Email Management, Knowledge Base Management, Live Chat, Multi-Channel Communication, Queue Management, Customer Experience Management, Surveys & Feedback, Call Logging, Call Transfer, Contact Management, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Recording, Reporting & Statistics, Voice Mail, Alerts/Escalation, Support Ticket Management, Auto-Dialer, Automated Routing, IVR, Quality Management, Employee Coaching Tools, Feedback Management, Third-Party Integrations, Alerts/Notifications, Chat/Messaging, Customer History, Interaction Tracking, Activity Dashboard, Communication Management, Customizable Forms, Customizable Templates, Survey/Poll Management, Inbox Management, Access Controls/Permissions, Self Service Portal, Service Level Agreement (SLA) Management, Support Ticket Tracking, VoIP, Employee Management, Time Off Management, Timesheet Management.
No, CXone Mpower does not offer a free trial.
Pricing
Starting at:
USD 71/per month
Free Trial Available
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