BeyondTrust Remote Support vs NetSupport Manager Comparison: Everything You Need to Know Before Choosing

NetSupport Manager is a long-established remote control and desktop management solution from NetSupport Ltd, a UK-based software developer with more than three decades of experience in the field. Organisations must provide IT support to users, maintain servers and access systems across multiple sites and platforms, often while meeting strict security requirements. Tools that handle only remote screen sharing may lack the management features and security controls needed in corporate environments, while cloud-only services may not suit organisations wishing to keep connections within their own infrastructure. NetSupport Manager addresses these needs with a cross-platform solution that allows technicians to connect securely to desktops, laptops, servers and mobile devices, whether on the local network or across the internet. Its approach combines fast remote control with a broad set of administrative tools, giving support staff the ability to diagnose and resolve issues efficiently from a single console. Key features include multi-platform remote control for Windows, macOS, Linux, Chrome OS, iOS and Android, file transfer and distribution, remote inventory of hardware and software, remote command prompt and PowerShell access, and chat, messaging and audio support. Technicians can view multiple screens at once, record sessions and use remote registry editing and power management functions. Security features include AES encryption, multi-level passwords, Active Directory integration, smart card authentication and detailed logging, and a gateway component enables secure internet connections without complex firewall configuration. The software can be deployed on-premise, with centralised deployment tools for large estates. NetSupport Manager is used by corporate IT departments, managed service providers, public sector bodies, retail organisations and education institutions, including large, geographically dispersed enterprises. It is often chosen by organisations that prefer a perpetual licensing model and in-house control. Pricing starts from around GBP 10 with a free trial available; there is no permanently free version.