Crisp vs Chaport Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of Crisp and Chaport to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

Crisp Vs Chaport: Compare Features, Pricing & Overall Value

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Crisp logo
Crisp

“The one complete suite for AI-first customer support”

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Chaport logo
Chaport

Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.

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General Information
Overview
Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers.
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Chaport is a multi-channel live chat and chatbot platform designed to help businesses communicate with website visitors and customers across several messaging channels from a single interface. It addresses the need for companies, particularly small and medium-sized businesses, to provide real-time support and capture sales opportunities without investing in complex or costly customer service suites. Chaport’s approach is to offer an intuitive, affordable tool that combines live chat with automation features, allowing teams to respond quickly, engage visitors proactively and handle routine questions automatically. By bringing website chat together with messages from social platforms and messaging apps, it helps teams avoid switching between multiple inboxes and ensures that conversations are not missed. The product emphasises ease of setup, with a chat widget that can be installed on a website quickly and customised to match the brand. Key features include a customisable chat widget, auto-invitations that proactively engage visitors based on behaviour, chatbots for answering common questions and qualifying leads, and a knowledge base that customers can search for self-service answers. Team features include chat transfers between operators, group chats for internal collaboration, saved replies and visitor information such as location and pages viewed. Multi-channel support covers channels such as Facebook Messenger, Telegram, Viber and others, depending on configuration. Reporting tools provide insight into chat volumes, response times and operator performance. Chaport offers mobile and desktop apps for operators, and integrates with CRM systems, email marketing tools and platforms such as WordPress, Shopify and Zapier. The service is cloud-based and aimed at small and medium-sized businesses, online retailers, SaaS companies and service providers seeking an accessible live chat solution. A free version is available for basic use and a free trial is offered, with paid plans starting from around USD 29 per month.
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Pricing
Price
$45/Per Month
$29/Per Month
Free Trial
Not available
Available
Vendor Details
Vendor
Crisp IM SAS
Not available
Founded
2015
Not available
Company Size
11-50
Not available
Locations
France
Not available
Social Media
XFacebookLinkedIn
Not available
Market & Platform Support
Industries
E-commerceAdvertising & MarketingStartups
Not available
Customer Segments
Small BusinessMid Size BusinessEnterprise
Not available
Languages
EnglishFrenchGermanChineseItalianDutchPortuguese
Not available
Devices
AndroidiPhone/iPadWindowsWeb-basedMac
Not available
Features
Automated Responses
Customer Support
Group Messaging
Human Handover
Lead Distribution
Real-time Consumer-facing Chat
Transcripts/Chat History
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
Language Detection
Lead Capture
Natural Language Processing
Chatbot
Code-free Development
Live Chat
Multi-Channel Communication
Multi-Language
Reporting/Analytics
CRM
Knowledge Base Management
Screenshots
No screenshots available
No screenshots available
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Frequently Asked Questions Crisp vs Chaport

Crisp and Chaport differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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Crisp vs Chaport Comparison | Features, Pricing & Reviews | Krowdbase