Listen360 vs Delighted Comparison | Features, Pricing & Reviews | Krowdbase

Listen360 vs Delighted Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of Listen360 and Delighted to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

Listen360 Vs Delighted: Compare Features, Pricing & Overall Value

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Listen360 logo
Listen360

Listen360 helps franchise brands reduce churn, boost reviews, and strengthen loyalty with automated feedback and real-time insights.

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Delighted logo
Delighted

Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.

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General Information
Overview
Franchise leaders use Listen360 to measure and act on Net Promoter Score (NPS) with precision. Automated surveys capture promoters, passives, and detractors after each visit, giving brands a clear benchmark of customer sentiment. By identifying at-risk clients early and recognizing loyal advocates, franchisors can reduce churn, grow referrals, and boost long-term revenue.
Delighted is a turnkey customer satisfaction platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary. Start sending surveys today.
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Pricing
Price
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$0/Free plan
Free Trial
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Vendor Details
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Social Media
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Market & Platform Support
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Customer Segments
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Features
Activity Dashboard
Alerts/Notifications
Communication Management
Multi-Channel Communication
Reporting/Analytics
Third-Party Integrations
Customizable Fields
Customizable Forms
Customizable Templates
Feedback Management
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
Surveys & Feedback
Complaint Monitoring
Anonymous Feedback
Dashboard
Reporting/Analytics
Surveys & Feedback
API
Data Import/Export
Multi-Language
Predictive Analytics
Reporting/Analytics
Third-Party Integrations
Customer Segmentation
Personalization
Activity Dashboard
Alerts/Notifications
Communication Management
Engagement Tracking
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Frequently Asked Questions Listen360 vs Delighted

Listen360 and Delighted differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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