C-Zentrix
C-Zentrix is an advanced call center platform with AI tools, ACD, call recording, and mobile support for seamless customer service.
What is C-Zentrix?
C-Zentrix delivers an advanced call center platform that optimizes efficient telephone-based operations. The system uses Automatic Call Distribution (ACD) along with skill-based routing, call recording, real-time dashboards and quality monitoring to enable agents to provide quick and individualized service. Through AI-driven agent assist and speech analytics features the platform enhances first-call resolution rates and decreases average handling time. The platform works for both on-premise and cloud deployments as well as mobile use through CZ Mobile and maintains data security and compliance standards across all regions.
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FAQ
The official website of C-Zentrix is http://www.c-zentrix.com/
C-Zentrix delivers an advanced call center platform that optimizes efficient telephone-based operations. The system uses Automatic Call Distribution (ACD) along with skill-based routing, call recording, real-time dashboards and quality monitoring to enable agents to provide quick and individualized service. Through AI-driven agent assist and speech analytics features the platform enhances first-call resolution rates and decreases average handling time. The platform works for both on-premise and cloud deployments as well as mobile use through CZ Mobile and maintains data security and compliance standards across all regions.
C-Zentrix belongs to the Call Center, Chatbot, Contact Center, IVR, Predictive Dialer category.
C-Zentrix offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, Reporting/Analytics, AI/Machine Learning, Automated Responses, Chatbot, Customer Support, Customizable Branding, Language Detection, Lead Capture, Natural Language Processing, Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Quality Management, Automatic Call Distribution, Call Center Management, Voice Mail, Lead Management, Predictive Dialer.
No, C-Zentrix does not offer a free trial.
Pricing
Starting at:
INR 300/per month
Free Trial Available
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