CC4Teams
CC4Teams is a powerful, cloud-based Omni-Channel Customer Contact solution. That streamlines workflows and reduces wait times
What is CC4Teams?
CC4Teams is a powerful, cloud-based customer contact enablement solution that enhances engagement. With its user-friendly interface and advanced functionality, CC4Teams empowers teams to deliver personalized and effective interactions. Our platform features real-time and historical Power BI reporting for valuable insights and seamless integrations across voice, email, chat, and social media. As a Microsoft-certified solution leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience. CC4Teams streamlines workflows and connects customers with the best-suited agents, reducing wait times and boosting service efficiency by utilizing cutting-edge conversational IVR technology and speech-to-text capabilities. Optimize resources, improve operational efficiency, and focus on exceptional experiences with CC4Teams. Trusted by industry leaders, this innovative solution is designed to meet the evolving needs of modern contact centers.
Categories
Features
FAQ
CC4Teams is a powerful, cloud-based customer contact enablement solution that enhances engagement. With its user-friendly interface and advanced functionality, CC4Teams empowers teams to deliver personalized and effective interactions. Our platform features real-time and historical Power BI reporting for valuable insights and seamless integrations across voice, email, chat, and social media. As a Microsoft-certified solution leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience. CC4Teams streamlines workflows and connects customers with the best-suited agents, reducing wait times and boosting service efficiency by utilizing cutting-edge conversational IVR technology and speech-to-text capabilities. Optimize resources, improve operational efficiency, and focus on exceptional experiences with CC4Teams. Trusted by industry leaders, this innovative solution is designed to meet the evolving needs of modern contact centers.
CC4Teams belongs to the Contact Center category.
CC4Teams offers features such as Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics.
No, CC4Teams does not offer a free trial.
Pricing
Starting at:
USD 4/per month
Free Trial Available
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