charles

charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp. It does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy. charles' key products are ? Campaigns and Journeys. With Journeys, you set up and send engaging automated WhatsApp flows like opt-in flows, WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses.

charles belongs to the CRM, Chatbot, Contact Center, Conversational AI Platform, Conversational Marketing Platform, Customer Communications Management, Customer Engagement, Customer Service, Customer Support, Direct Mail Automation, Lead Capture, Lead Generation, Lead Nurturing, Live Chat, Marketing Automation, Mobile Marketing, SMS Marketing, Social CRM Tools, Team Communication category.

charles offers features such as Contact Management, Data Import/Export, Email Management, Lead Capture, Lead Management, Reporting/Analytics, Workflow Management, Automated Responses, Chatbot, Code-free Development, Customer Support, Customizable Branding, Agent Interface, Queue Management, Live Chat, Multi-Channel Communication, Multi-Language, Audience Targeting, Group Messaging, Human Handover, Lead Distribution, Lead Qualification, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Personalization, Activity Dashboard, Communication Management, Engagement Tracking, Third-Party Integrations, Alerts/Escalation, CRM, Inbox Management, Knowledge Base Management, Reporting & Statistics, Campaign Management, Event Triggered Actions, Email Marketing, Lead Nurturing, Lead Segmentation, A/B Testing, Drip Campaigns, Lead Notifications, Performance Metrics, Pipeline Management, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Real-Time Notifications, Support Ticket Management, Transcripts/Chat History, Campaign Analytics, Marketing Automation, Segmentation, Autoresponders, Campaign Scheduling, Mass Texting, Message Personalization, Scheduled Messaging, Search/Filter.

No, charles does not offer a free trial.