Contact Centre Solution
AI-powered omnichannel contact centre with voice, chat, WhatsApp, email & social, boosting CX, analytics & agent productivity.
What is Contact Centre Solution?
RightSide Contact Centre Solution is a scalable omnichannel engagement platform that unifies customer interactions across voice, chat, email, WhatsApp, and social media. Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights. The platform includes: Omnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat. AI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard. Admin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording. Agent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management. Scalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance.
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Features
FAQ
The official website of Contact Centre Solution is http://www.rightside.co.in/
RightSide Contact Centre Solution is a scalable omnichannel engagement platform that unifies customer interactions across voice, chat, email, WhatsApp, and social media. Built with AI-driven Quality Monitoring (AQM), the solution enables enterprises to deliver superior customer experiences by providing real-time dashboards, analytics, and agent performance insights. The platform includes: Omnichannel Support: Voice, Email, WhatsApp, Messenger, Twitter, Facebook, Internal & Customer Chat. AI-Powered Insights: Sentiment analysis, call transcription, keyword tracking, agent scoring, and leaderboard. Admin Control: Campaign management, live monitoring, agent time tracking, performance reporting, and call recording. Agent Workspace: Unified dashboard with multi-channel handling, customer profiling, and disposition management. Scalability & Flexibility: Supports enterprises, government bodies, and mid-market businesses with regional compliance.
Contact Centre Solution belongs to the Contact Center category.
Contact Centre Solution offers features such as Agent Interface, Auto-Dialer, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Quality Management, Queue Management, Reporting/Analytics.
No, Contact Centre Solution does not offer a free trial.
Pricing
Starting at:
INR 999/per month
Free Trial Available
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