HEINZELMANN
Whether you need a helpdesk, ITSM tool, full-service management HEINZELMANN adapts flexibly to your organization's service processes.
What is HEINZELMANN?
Whether you need a helpdesk, a trouble ticketing tool, an ITSM system, or a full-service platform HEINZELMANN s modular structure fits your service processes. ITIL & ISIS12 compliant Web-based self-service portal Workflow automation & SLA tracking Ticketing, helpdesk & knowledge base Role-based access & logging Asset, inventory & contract management Email interface & AD connection Project module (Scrum-compatible) Reporting, dashboards & mobile usability On-Premise or SaaS Suitable for enterprises, municipalities & public institutions Straightforward. Scalable. Practical.
Features
FAQ
The official website of HEINZELMANN is https://www.fair-computer.de/en/
Whether you need a helpdesk, a trouble ticketing tool, an ITSM system, or a full-service platform HEINZELMANN s modular structure fits your service processes. ITIL & ISIS12 compliant Web-based self-service portal Workflow automation & SLA tracking Ticketing, helpdesk & knowledge base Role-based access & logging Asset, inventory & contract management Email interface & AD connection Project module (Scrum-compatible) Reporting, dashboards & mobile usability On-Premise or SaaS Suitable for enterprises, municipalities & public institutions Straightforward. Scalable. Practical.
HEINZELMANN belongs to the Help Desk, IT Service, ITSM, Issue Tracking, Service Desk category.
HEINZELMANN offers features such as Access Controls/Permissions, Alerts/Escalation, Automated Routing, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Inventory Management, Problem Management, Real-Time Monitoring, Support Ticket Management, Task Management, Third-Party Integrations, Ticket Management, Workflow Management, Asset Tracking, Configuration Management, Service Catalog, Assignment Management, Dashboard, Issue Auditing, Knowledge Base Management, Recurring Issues, Reporting & Statistics, Incident Management, Remote Access/Control.
No, HEINZELMANN does not offer a free trial.
Pricing
Starting at:
Euro 1095/one time
Free Trial Available
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