InfiniTalk
Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting.
What is InfiniTalk?
InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. They can also link proprietary CRM and SFA tools via API integration.
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FAQ
The official website of InfiniTalk is http://www.infinitalk.co.jp/
InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. They can also link proprietary CRM and SFA tools via API integration.
InfiniTalk belongs to the CRM, Call Center, Contact Center, Customer Service category.
InfiniTalk offers features such as Lead Management, Reporting/Analytics, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Queue Management, Auto-Dialer, Computer Telephony Integration, IVR, Call Center Management, CRM.
No, InfiniTalk does not offer a free trial.
Pricing
Starting at:
Yen 35800/per month
Free Trial Available
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