Leaptree Optimize
Web-based quality assurance (QA) tool that automates call center agent evaluations in Salesforce, boosting productivity and engagement.
What is Leaptree Optimize?
100% Salesforce Native, Leaptree Optimize is a cloud-based call center quality assurance software is built to boost customer engagement quality and streamline agent quality assessment productivity. The CX quality assurance platform empowers QA leaders to standardize evaluations, build dynamic QA scorecards, access customizable dashboards and reports, calibrate evaluators for consistent scoring, and analyze large volumes of customer interaction data all within Salesforce.
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Features
FAQ
100% Salesforce Native, Leaptree Optimize is a cloud-based call center quality assurance software is built to boost customer engagement quality and streamline agent quality assessment productivity. The CX quality assurance platform empowers QA leaders to standardize evaluations, build dynamic QA scorecards, access customizable dashboards and reports, calibrate evaluators for consistent scoring, and analyze large volumes of customer interaction data all within Salesforce.
Leaptree Optimize belongs to the Contact Center Quality Assurance category.
Leaptree Optimize offers features such as Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Quality Management, Reporting/Analytics, Third-Party Integrations.
No, Leaptree Optimize does not offer a free trial.
Pricing
Starting at:
USD 900/per month
Free Trial Available