LiveChat 360

LiveChat 360 is a customer service software that integrates WhatsApp, Facebook Messenger, and Instagram Direct messaging into a single platform. The system features a chatbot builder with drag-and-drop functionality, allowing businesses to create automated conversation flows. LiveChat 360 includes multi-agent support with distribution capabilities that organize teams by departments, and offers a visual sales funnel to track customer journeys. The platform enables businesses to manage multiple communication channels through one interface while maintaining conversation history. The software distributes incoming messages to appropriate departments, supports multiple operators using a single phone number, and provides tools for lead qualification. LiveChat 360 uses the official WhatsApp API, ensuring secure and reliable communication without requiring a connected mobile device.