Next4biz CSM
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
What is Next4biz CSM?
Next4biz CSM is an easy to use ticketing solution with workflows and process management features. You can design separate workflows for different types of tickets. The corresponding workflow will be initiated depending on the ticket category, priority or any other attribute. Service levels and escalation hierarchies can also be defined. Next4biz has no-code design editors and customization tools. Users can design and change even interfaces and workflows without writing any line of code.
Screenshots
Video
Features
FAQ
The official website of Next4biz CSM is https://www.next4biz.com/
Next4biz CSM is an easy to use ticketing solution with workflows and process management features. You can design separate workflows for different types of tickets. The corresponding workflow will be initiated depending on the ticket category, priority or any other attribute. Service levels and escalation hierarchies can also be defined. Next4biz has no-code design editors and customization tools. Users can design and change even interfaces and workflows without writing any line of code.
Next4biz CSM belongs to the Customer Service, Customer Support, Help Desk, Live Chat category.
Next4biz CSM offers features such as Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Customer Database, Email Management, Live Chat, Multi-Channel Communication, Reporting/Analytics, Access Controls/Permissions, Automated Routing, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Chat/Messaging, Real-time Consumer-facing Chat, Support Ticket Management.
No, Next4biz CSM does not offer a free trial.
Pricing
Starting at:
$60/per month
Free Trial Available
Reviews(0)
Write a reviewNext4biz CSM alternatives
Slack
Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed...load more
Salesforce Sales Cloud
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise b...load more
Messaging app that enables real time customer communications for small businesses.
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns. Rec...load more
Webex Suite
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads Webex Suite brings together Meetings, Messaging...load more
Dynamics 365
Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business operatio...load more
HubSpot CRM
HubSpot CRM is a contact and lead management platform used primarily by small businesses in marketing, IT, and software services. Reviewers highlight its ease of use, strong email tracking, and integrations with Gmail and Outlook. A 2025 update intro...load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more
Pipedrive
Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more